Please contact for assistance with resolving this problem. Some users at WMU may also experience problems with receiving or accepting invitations to join Mendeley groups.This has something to do with WMU's email addresses. Some users at WMU may experience login problems either in Mendeley Web or desktop.You should be aware of the following shortcomings: While Mendeley (particularly the desktop application) is quite good as a reference management system, it does have its limitations.
